Shipping & Returns
[Information Updated as of January 2022]
Please allow 7-14 business days for a package to be processed and shipped.
Orders may be subjected to cancellation if the order seems fraudulent.***
DOMESTIC (United States):
- Starts at $3.50 and goes up based on weight.
- We ship from the east coast of the United States of America.
- Free shipping is provided on orders with a minimum of $60USD
- Plushies are not included on this offer
- STARTS AT $8USD, BASED ON WEIGHT.
- International Flat Rates on Orders of $85USD or more:
- Canada: $14.50
- Mexico: $14.50
- Both destinations may take 1-2 weeks for your package to arrive.
Rest of the World: $22.50
(Plushies are not included on the offer of flat rate shipping)
Your package take 3-5 weeks to arrive based on the destination and processing time through customs.
All international orders may be subjected to tax based on country of residence. International buyers are responsible for any taxes, customs and fees that may apply to their country. ****
Orders of $85USD or more may receive an email to confirm your order before shipment.
Please feel free to contact us if there are any issues involving shipment: firstname.lastname@example.org
Due to the nature of squishy products, we do not accept returns.
If an item was received broken, or is missing from your order, please contact us WITHIN THE DAY OF ARRIVAL OF THE PACKAGE at email@example.com or through the "Contact Us" page with:
- full name
- order number
- image of the package as received
- date of the order
to ensure we can serve you effectively.
We will try our best to come up with a solution with you to ensure you are satisfied with our shop. Partial refunds may be sent for defective items.
Unless the wrong item was sent, there will be no exchanges or returns.** Any damage caused upon the product by the receiver will not qualify for a refund. We are not responsible for manufacturing defects as squishies are sold as they are received from the supplier.